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Huawei Technologies CBG
Romania HUAWEI Consumer Business Group · Romania HUAWEI Office

Test Specialist/ Ecosystem Experience Specialist (App Experience Officer)

About the Role: We are seeking a detail-oriented Ecosystem Experience Specialist to support Go-To-Market (GTM) teams from a local market perspective. You will own end-to-end experience audits across top applications and services, identify issues, file and track tickets to resolution, and improve discoverability, accuracy, and customer satisfaction. This role blends QA testing, content accuracy checks, VOC/NSS analysis, and cross-functional coordination with PR/KOL, retail, and digital teams.

Key Responsibilities:

  • End-to-end experience audits:
  • Conduct periodic functional testing of top local apps and features.
  • Identify and reproduce issues; file high-quality tickets; track fixes to closure.
  • Validate post-fix usability and quality improvements.
  • Map and optimize app acquisition paths across channels (store, web, retail, OEM, etc.).
  • Audit and improve search accuracy (keywords, metadata, ranking) in local language.
  • Analyze Voice of Customer (VOC) and Net Satisfaction Score (NSS) data.
  • Extract verbatim, app-specific issues; prioritize and drive resolution with owners.
  • Provide insights and prevention recommendations (root cause and systemic fixes).
    • Third-party PR & KOL reviews: verify accuracy of ecosystem claims and app mentions.
    • Forum SEO/SEM: audit keyword targeting, content accuracy, and message consistency.
    • Retail materials: check accuracy of in-store collaterals, training guides, and signage.
    • One-country-one-sheet app knowledge base: maintain and govern accuracy at scale.
    • Hotline and e-commerce chat sampling: perform spot checks; log specific feedback issues and drive fixes.
  • Cross-functional coordination:
  • Partner with GTM, Product, Content, PR/KOL, Retail, CS, and Search teams.
  • Build weekly issue trackers; present findings and recommendations; ensure accountability.

Qualifications:

  • Bachelor’s degree in Business, Marketing, Communications, Computer Science, or related field.
  • 1+ years in QA/UX, GTM operations, digital marketing (SEO/SEM), customer experience, or product operations.
  • Native-level proficiency in the local market language and strong English communication skills.
  • Hands-on experience with app testing, and issue lifecycle management.
  • Familiarity with VOC/NSS analytics, customer service operations, and content governance.
  • Knowledge of SEO/SEM fundamentals and forum/community dynamics in the local market.
  • Strong analytical skills; proficiency with spreadsheets and dashboards (Excel/Sheets; BI tools).
  • Excellent attention to detail, documentation, and stakeholder management.




Date & Privacy:

https://app.teamtailor.com/companies/PpHnNxprSrQ@eu/settings/integrations/marketplace-activations

Department
Romania HUAWEI Consumer Business Group
Locations
Romania HUAWEI Office

About Huawei Technologies CBG

Huawei Technologies Co. offers products and services in more than 170 countries, serving a third of the world’s population. As one of Huawei’s three primary business units, Huawei Consumer Business Group became the world’s third-biggest smartphone maker in 2015, delivering a superior user experience on its world-class lineup of smartphones, PC and tablets, wearables and cloud services, etc. With 16 R&D centers in the United States, Germany, Sweden, Russia, India, and China, Huawei opens up new possibilities for consumers through innovations in mobility, built on more than 20 years of industry leadership in the global telecommunications market.

Romania HUAWEI Consumer Business Group · Romania HUAWEI Office

Test Specialist/ Ecosystem Experience Specialist (App Experience Officer)

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